Welcome to RoundTrip
RoundTrip is a cloud-based field service management platform built for small and mid-size service businesses in the trades — HVAC, plumbing, electrical, appliance repair, property maintenance, and any other business that dispatches technicians to client locations. It replaces the combination of spreadsheets, paper tickets, group chats, and disconnected invoicing tools that most trade businesses currently rely on.
From a single, clean interface, RoundTrip allows business owners and dispatchers to create service jobs, assign technicians, track work in real time on a live map, manage parts inventory, generate invoices automatically, and view business performance reports — all without the complexity or cost of enterprise software.
Who is RoundTrip for
RoundTrip is designed for service businesses with 1 to 50 technicians that want to run more professionally and efficiently. This includes:
- HVAC contractors
- Plumbers and gas fitters
- Electricians
- Appliance repair companies
- Property maintenance companies
- IT field service teams
- Any business that dispatches skilled technicians to client sites
What RoundTrip does
- Dispatch — Assign and track service tickets in real time on a live map
- Tickets — Manage the full lifecycle from open to completed
- Clients — Keep your client list and service addresses organized
- Inventory — Track parts and materials used on every job
- Invoicing — Generate and send invoices directly from completed tickets
- Reports — Revenue, technician performance, ticket volume, and invoice aging
Who uses RoundTrip
| Role | What they do |
|---|---|
| Admin | Manages the account, team, subscription, and sees all reports |
| Dispatcher | Creates tickets, assigns technicians, manages clients and invoicing |
| Technician | Uses the mobile PWA to view jobs, record parts, and add notes |
| Billing Staff | Access to invoicing and billing reports |
Getting help
If you need support email us at [email protected].