Dispatch Board
The dispatch board is your real-time operations center. It gives you a live view of all open tickets and technician locations on an interactive map.
What you'll see
- Live map — Shows all clients with geocoded addresses as pins on the map
- Technician locations — Updated when a technician starts a ticket
- Open tickets list — All active tickets with status and priority indicators
- Status HUD — Shows counts of on-duty technicians, open tickets, in-progress jobs, and urgent tickets at a glance
Ticket status indicators
| Status | Meaning |
|---|---|
| Open | Created but not yet assigned to a technician |
| Assigned | Assigned to a technician, work not yet started |
| In Progress | Technician has started work on site |
| On Hold | Work paused — awaiting parts, approval, or rescheduling |
| Completed | Work finished, ready for invoicing |
Priority indicators
Tickets are color coded by priority:
| Priority | Use when |
|---|---|
| Urgent | Emergency — customer without heat, water, or power |
| High | Same day response needed |
| Normal | Standard scheduled service |
| Low | Routine maintenance, no urgency |
Refreshing the board
The board refreshes automatically. You can also click the refresh button in the top command bar to force an immediate update.